Refund policy

All sales are final. I don't accept returns or exchanges for change of mind, and I don't refund delivered work that arrives as described.

I do stand behind every piece I ship. All packages are shipped tracked and insured.

Damaged in transit

If your order arrives damaged, email me at Summer@slowburnstudio.com within 14 days of delivery with your order number and photos of both the artwork and the packaging.

• Prints — I'll replace it at no cost to you, shipping included.
• Originals — Originals are one-of-a-kind and can't be replaced. I'll work with you directly on a resolution: a full refund, a partial refund, or restoration, depending on the damage.
• Merch — Because of the cost of shipping, it is prohibitive to provide returns. Therefor, no returns or exchanges.

Lost in transit

If tracking shows your order as lost, or it hasn't arrived within 30 days of shipping (60 days for international orders), email me and I'll replace it or refund you in full.

Cancellations

Any order that hasn't shipped yet can be cancelled for a full refund. Once it has shipped, the terms above apply.

How to reach me

Email Summer@slowburnstudio.com and I'll reply within 2 business days. Approved refunds are issued to your original payment method and take 5–10 business days to appear, depending on your bank.